Refund Policy
Last updated: September 21, 2026
1. Lifelong Money-Back Guarantee
Every payment you have made to OptiTrade is refundable, with no time limit. Ask us and we will send it back — the current charge, last month's, or every charge you have ever made. It is your call which ones. There is no window to miss and no deadline: whether you bought three days ago or two years ago, the answer is the same.
2. Refund Requests
No justification is required. We may ask questions or offer help before refunding if we believe there is a simple fix.
3. How to Request a Refund
Email info@optitrade.shop from the address you used to buy, and include your order ID if you have it to hand. A real person reads every email, every day, and replies as fast as we can.
4. How Refunds Are Paid
Refunds go back to your original payment method — the same card or PayPal account you paid with. We issue them as soon as we have read your email. Refunds take 7–10 business days to process. Your bank or payment provider may take additional time to show the funds, depending on the provider.
5. What a Refund Covers
A refund returns what you paid OptiTrade — the subscription charge or one-time fee. It does not cover losses incurred from your own trading decisions, third-party broker or exchange fees, or a separate TradingView subscription, none of which are paid to us.
6. Promotional and Discounted Purchases
Promotional, discounted, and bundled purchases follow exactly the same refund terms as any other purchase, unless something different is stated explicitly at checkout.
7. Cancelling Is Separate From Refunding
Cancelling stops future billing; it does not by itself return money you have already paid. Emailing us at info@optitrade.shop lets us help you with anything. If you also want money back for charges already made, just say so: every past charge is refundable, with no time limit.
8. Access After a Refund
Indicator access granted by a payment ends when that payment is refunded. If you have every charge refunded, your access to OptiTrade ends with it.
9. Disputing Is Not Allowed
Every payment you have made to OptiTrade is refundable for life, with no deadline, so a chargeback is never necessary. Filing a dispute or chargeback with your bank or card provider instead of asking us for a refund is not permitted under these terms. By placing an order you agree that your only recourse for any charge is a refund request to us, and you waive your right to file a chargeback or payment dispute for that charge. This waiver does not apply if a third party used your card without your permission — tell us immediately and we will cooperate fully with your card issuer. If a dispute is filed in breach of this section, we reserve the right to contest it in full, and we will report it to our payment processor and card network as fraudulent, since a full refund was available the entire time and was not used.
10. Contact
Questions about a refund, a cancellation, or this policy: info@optitrade.shop. See also our Terms of Service and Risk Disclosure.